MIS Frequently Asked Questions (FAQs) |
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I got a new password as a new user or after resetting my password. Can I use it forever, or what should I do next?
No, you cannot use it forever. You can use this default password to access the LearnOrg system for a temporary period.
If you reset your password through the "Forgot my password" option, or through the Examination division, all the new users must log in to the LearnOrg. Then you must change your default password through the LearnOrg system. After you change your password, you can use your username and new password to access the LearnOrg, Moodle, e-Mail, Journal Access Library Proxy, and Common Wi-Fi facilities. Support & Services | University of Moratuwa for more information about IT facilities.
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How do I request user access if I am an undergraduate student?
For undergraduate students, user access will be automatically created when the student is registered to the university. The username will be given to you by the Examination division. |
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How do I request user access if I am a postgraduate (taught course such as MSc, MEng, MBA) student?
For postgraduate students following a taught course, requests can be made through the course coordinator to the Examination Division. Usually, user access will be created when the student is registered to the university.
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How do I request user access if I am a postgraduate research student?
For postgraduate research, students' requests should be made to the Faculty of Graduate Studies through the supervisor and head of the department.
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How do I request user access if I am a full-time staff member?
Download the application form and get the required signatures, and the requestee should bring the filled application to CITeS for identification purposes. OR ask your department or division head to send the completed, scanned copy to the CITeS email from the department head's designated email address.
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How do I request user access if I am a visiting staff member?
The relevant course coordinator should open a ticket on UoM Helpdesk using the help topic "User Account - Visiting Staff."
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(g) |
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(h) |
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(i) |
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How can I change un-editable information (e.g. Full Name, Name with initials, Primary Email, Permanent Address, etc.) on my profile?
You can contact your respective establishment division for staff members, and for students, you can get the Examination division to update your information.
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What can I do with my user access?
You can access various systems and services for staff members and students through the single user access provided. It will give access to the LearnOrg
, Moodle, e-Mail, Journal Access Library Proxy and Common Wi-Fi facilities. For more information about services, visit Support & Services | University of Moratuwa.
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If I am a batch transferred student, what should I do to get proper enrollment access?
Suppose you are a student transferred to a different batch. In that case, you can go to the Examination division and show them the relevant identification, such as Student ID or Student Record Book, to get transferred to the correct batch. Then the system will recognize the student in the transferred batch, and the functions will proceed normally.
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I was unable to enroll or to un-enroll during the given period. What should I do now?
The system will not allow the enrollment functions to be carried out outside the defined period. So, the student must go and talk to the relevant Undergraduate Division to get the instructions.
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(m) |
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I have an issue with enrollment/ un-enrollment in LearnOrg. What should I do now?
You must contact the relevant Undergraduate Division to get the instructions.
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What should I do if one of my staff members gets transferred?
In case one of your staff members gets transferred outside the Division or Department, the very first step is to inform the CITeS Information Systems team of the details of the employee and be made out of action. Then when the new staff member joins, further instructions will be provided by the MIS team. Please do contact the CITeS IS team at Ext:4450
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Where should I get myself a Moodle Lecturer access if I am the resource person for a course module?
You can request the CITeS Information Systems team to define you as the resource person of the particular course in module through the relevant head of the department.
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Do departments have the authority to add a lecturer to the Moodle (Learning Management System) at the department/ degree level?
CITeS Information Systems Team can be requested to assign the privilege of defining lecturers in Moodle. Department should propose a suitable person through your head of the department.
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Should I use a specific web browser or operating system to access university systems?
The systems are platform-independent; however, the system is thoroughly tested in Mozilla Firefox, Google Chrome and Microsoft Edge. It is recommended to use those browsers for the best convenience.
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Copyright © 2007-2024 MIS Project - University of Moratuwa, Sri Lanka, All Rights Reserved. |
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